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Wednesday, October 26, 2005

ACM News Service:
"'Workers Highly Individualistic IT Users in 2015: Gartner'
Computerworld Australia (10/18/05); Crawford, Michael

A recent Gartner study has concluded that the commoditization of IT will be so widespread by 2015 that the key differentiating factor in the workplace will be the way individuals employ technology. Technology will become simply a tool to get the job done, while the human will be the 'engine of innovation,' according to the research group's Betsy Burton. Successful companies will place a premium on innovative employees, and will view technology only for its utility, much the same way that we look at a toaster today. The belief that technology holds no intrinsic value means that executives will have to create a workplace that encourages worker empowerment. Instead of controlling the use of technology such as instant messaging, the CIO should instead outline effective usage policies and leave it up to the workers to follow them. While technology will undeniably be critical to the future of business, IT managers say that it will never replace the common sense of a human. Computers instead will be more likely to take over the menial tasks that require minimal thought and decision making. Databases could take over many of the functions of today's analysts, for example, though they likely won't be as accurate.
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